Your privacy is important to Queen Fine Foods Pty Ltd (‘Queen’).

Privacy Notice Table Of Contents:

Our Commitment To Privacy
The Information We Collect
Use and Disclosure of Personal Information
Changes to the Privacy Policy
How To Contact Us

Our Commitment To Privacy

We have developed this privacy policy to inform you of how Queen will collect, hold, use, and disclose personal information. This includes information we have collected from people through our distribution outlets, over the phone and over the Internet. To make this notice easy to find, we make it available on our homepage www.queen.com.au

Queen is committed to complying with the Privacy Amendment (Private Sector) Act 2000, which commenced in December 2001, and the privacy provisions of all applicable legislation including the principles contained in the Privacy Act 1988 (Cth).

By accessing this website you are consenting to this privacy policy and how we handle any private information collected from you.

The Information We Collect

The information we may collect depends largely on your relationship with us.

When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site. Personal information is that information which is associated with you and capable of identifying you.

The server(s) that make(s) this site available, and databases where information may be stored, may be located outside the country from which you accessed this site, but we will collect, process and use personal information only in accordance with this policy.

1. Personal Information You Choose to Provide

Registration Information

When you register for any of our products, services or marketing information you will provide us information about yourself. Similarly, on some pages, you may be able to submit information about other people with the intent that they will be the recipient of our products, services or marketing information. The information collected may include you name, address, phone numbers and email addresses.

Credit Card Information

To purchase our products or services you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:


• Name
• Mailing address
• Email address
• Credit card number
• Name on credit card
• Credit card billing address
• Business and home phone number.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.


2. Web Site Use Information


If you visit Queen’s website, your web-browser automatically discloses, and Queen's web-server automatically logs, the information which may include: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This may be in the form of a web server log file. This data may or may not be sufficient to identify you.

Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in 'cookies' and submits them each time you request a web-page within a particular domain (such as queen.com.au). This data may or may not be sufficient to identify you.

Information collected via the website or other medium in which the personal information is no longer associated with the provider of that personal information is not personal or private information ie the information is de-identified or aggregated so that it cannot identify the data of the individuals whose data is included in that aggregate data.

Use and Disclosure of Personal Information

We will only use or disclose personal information in accordance with the Privacy Act.

As a general rule, this means personal information may be used or disclosed for reasons including:

• for the purposes for which we have advised we are collecting it, and for related purposes the individual would reasonably expect;
• where we have the consent of the individual to do so;
• to invoice and dispatch goods or marketing material which may include disclosure to freight providers or contractors;
• as part of the asset sale of a business division;
• as required by law;
• to deal with customer inquiries, suggestions or complaints
• for market research on products customers may be interested in;
• to improve the products and services supplied by Queen; or
• under other circumstances where permitted under the Act.

In the course of our business activities, we may need to disclose some personal information to relevant business partners. In such cases, these business partners will have a privacy policy and will handle the personal public information consistent with our obligations under this policy. Business partners may include persons or organizations with whom we have promotional arrangements or agreements, contractors, agents, service providers and advisors.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Changes to the Privacy Policy

While it is not our intent to change this privacy policy frequently it may be necessary from time to time. We may publish it on our website www.queen.com.au. Please contact us for a copy of our current privacy policy.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at +617 3356 7344 or send us an email at admin@queen.com.au